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  • Ludgate House Short Stay Assessment Service User Survey 2018/2019

    We are keen to hear your views It is important for Clackmannanshire Council to know how you feel about the quality of the Short Stay Assessment care you received. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. Please post it back to us in the FREEPOST envelope provided. What will be done with the information you give? What you say will be looked at along with everybody else’s opinions. We will then draw... More
    Closed 31 March 2019
  • Ludgate Respite Service Relative / Carer Questionnaire 2018/2019

    It is important for Clackmannanshire Council to know how you and your relative/the person you care for feel about the quality of the service at Ludgate House. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. Please post it back to us in the FREEPOST envelope provided. The person you care for will also be asked to complete a questionnaire. If you would prefer to answer the questions by speaking to someone,... More
    Closed 31 March 2019
  • Stakeholder Questionnaire for Ludgate House and Menstrie House 2018/2019

    It is important for Clackmannanshire Council to know how you and your relative/the person that care for you feel about the quality of the service at Ludgate Resource Centre. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. If you would prefer to answer the questions by speaking to someone or by paper copy, please contact Senior on Duty at Ludgate Resource Centre on 01259 226833. More
    Closed 31 March 2019
  • Ludgate Staff Questionnaire 2018/2019

    It is important for our service to gather the views of staff to identify key issues raised in order that the management team can respond with agreed actions for improvement. It would be appreciated if you would take a few minutes to answer some questions on the attached questionaire,If you would prefer to answer the questions on a paper copy please contact the Senior on Duty More
    Closed 31 March 2019
  • Menstrie House - Relative/Carer Questionnaire 2018/2019

    It is important for Clackmannanshire Council to know how you and your relative/the person that care for you feel about the quality of the service at Ludgate Resource Centre. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. If you would prefer to answer the questions by speaking to someone or by paper copy, please contact Senior on Duty at Ludgate Resource Centre on 01259 226833. More
    Closed 31 March 2019
  • Menstrie Staff Questionnaire 2018/2019

    It is important for our service to gather the views of staff to identify key issues raised in order that the management team can respond with agreed actions for improvement. It would be appreciated if you would take a few minutes to answer some questions on the attached questionaire,If you would prefer to answer the questions on a paper copy please contact the Senior on Duty More
    Closed 31 March 2019
  • 1810 Q4 Community Access Point Customer Satisfaction Survey

    A survey of users of Community Access Points and Rent Offices. More
    Closed 31 March 2019
  • Polling Place and Polling District Review 2nd Stage 2019

    After the close of the first stage of the public consultation, the results were analysed and the report presented and agreed by Council on 21 February. The report included the proposals which would form the basis of the second stage of the public consultation. The full Council report and the submissions made in the first stage of the consultation are available via our website . Ideally, when looking for suitable venues there... More
    Closed 26 April 2019
  • A Place Plan for Alloa Town Centre

    Clackmannanshire Council is proposing to prepare a Place Plan for Alloa Town Centre to help shape the future role and purpose of the town centre. A place plan will be the first step in delivering real improvements to the town centre over the next 5 years and beyond, by guiding and informing future actions based on how the people who live in and use the town centre see it as a place to live, work and visit. The Council is working in partnership with local stakeholders in the... More
    Closed 30 April 2019
  • Common Housing Register (CHR) Process Satisfaction Survey

    Common Housing Register partners are keen to ensure that applying for social housing in Clackmannanshire is simple and straightforward. More
    Closed 28 June 2019
  • Library@Alva

    Alva Library has relocated to Alva Primary School. The new Library@Alva aims to provide an improved service to customers, offering a wide range of council services and much more. More
    Closed 30 June 2019
  • 1904 Q1 Community Access Point Customer Satisfaction Survey

    A survey of users of Community Access Points and Rent Offices. More
    Closed 30 June 2019
  • ASB Customer Satisfaction - cases closed 2018/19

    Day in, day out we work with a wide range of customers. We design, organise and provide services with our customers in mind and we want to provide effective, efficient, excellent and equitable services at all times. We strive to improve and get better in all areas of what we do, however, we can’t get better without your feedback. That is why we have decided to use the Customer Satisfaction Measurement Tool as a means for driving customer change. The Customer Satisfaction... More
    Closed 1 August 2019
  • Leisure Services Customer Satisfaction Survey

    We strive to improve and get better in all areas of what we do, however, we can’t get better without your feedback. More
    Closed 30 September 2019
  • 1907 Q2 Community Access Point Customer Satisfaction Survey

    A survey of users of Community Access Points and Rent Offices. More
    Closed 22 October 2019
  • Common Housing Register (CHR) Process Satisfaction Survey (2)

    Common Housing Register partners are keen to ensure that applying for social housing in Clackmannanshire is simple and straightforward. More
    Closed 10 November 2019
  • Report to Tenants on Charter Performance 2018-19

    Our fifth report on the Scottish Housing Charter has been made available on the Council website. Reporting Charter performance every year is a requirement set by the Scottish Housing Regulator. More
    Closed 27 December 2019
  • Sauchie Library

    Sauchie Library has relocated to Sauchie Hall. The new Library aims to provide an improved service to customers, offering a wide range of council services and much more. More
    Closed 31 December 2019
  • 1910 Q3 Community Access Point Customer Satisfaction Survey

    A survey of users of Community Access Points and Rent Offices. More
    Closed 31 December 2019
  • School Holiday Pattern

    Clackmannanshire Council share the same pattern of school holidays as Stirling and Falkirk Councils. We are looking to align these with our other neighbouring Councils (whilst not moving away from the alignment with Falkirk and Stirling). More
    Closed 5 January 2020
  • Budget Engagement 2020/21

    The Council will meet in February 2020 to set its annual budget for 2020/21. As in previous years, setting a balanced budget continues to be extremely challenging and further tough decisions will have to be made. Our budget gap over the next 3 years is around £19m, with just over £7m of savings required in 2020/21. However, our transformation programme is underway and this is driving change at the Council which we believe in time will lead to... More
    Closed 24 January 2020
  • Rent Increase Consultation 2020/21

    The Council approved the Housing financial business plan in 2018 which set objectives for the next 5 years. The proposed objectives are: We want to keep our focus on front line service delivery so we can maintain a high level of satisfaction. In our Tenant Satisfaction and Aspiration Survey 2019, 91% of tenants were either very or fairly satisfied with the overall service provided by Clackmannanshire Council as a landlord. To continue to invest in Council housing... More
    Closed 24 January 2020
  • Menstrie House - Service User Questionnaire 2019/2020

    It is important for Clackmannanshire Council to know how you and your relative/the person that care for you feel about the quality of the service at Ludgate Resource Centre. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. If you would prefer to answer the questions by speaking to someone or by paper copy, please contact Senior on Duty at Ludgate Resource Centre on 01259 226833. More
    Closed 29 February 2020
  • Menstrie Staff Questionnaire 2019/2020

    It is important for our service to gather the views of staff to identify key issues raised in order that the management team can respond with agreed actions for improvement. It would be appreciated if you would take a few minutes to answer some questions on the attached questionaire,If you would prefer to answer the questions on a paper copy please contact the Senior on Duty More
    Closed 29 February 2020
  • Stakeholder Questionnaire for Ludgate House & Menstrie House 2019/2020

    It is important for Clackmannanshire Council to know how you and your relative/the person that care for you feel about the quality of the service at Ludgate Resource Centre. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. If you would prefer to answer the questions by speaking to someone or by paper copy, please contact Senior on Duty at Ludgate Resource Centre on 01259 226833. More
    Closed 29 February 2020
  • Menstrie House - Relative/Carer Questionnaire 2019/2020

    It is important for Clackmannanshire Council to know how you and your relative/the person that care for you feel about the quality of the service at Ludgate Resource Centre. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. If you would prefer to answer the questions by speaking to someone or by paper copy, please contact Senior on Duty at Ludgate Resource Centre on 01259 226833. More
    Closed 29 February 2020
  • Ludgate Staff Questionnaire 2019/2020

    It is important for our service to gather the views of staff to identify key issues raised in order that the management team can respond with agreed actions for improvement. It would be appreciated if you would take a few minutes to answer some questions on the attached questionaire,If you would prefer to answer the questions on a paper copy please contact the Senior on Duty More
    Closed 29 February 2020
  • Clackmannanshire LDP Main Issues Report 2020

    Clackmannanshire Council's Local Developnment plan was adopted in August 2015 and is now due for review. We are therefore seeking responses to the Local Development Plan (LDP) Main Issues Report, which sets out the issues which the review of the Local Development Plan will address. The MIR has been prepared following a ‘Call for Sites and Issues’, between October 2017 and January 2018. We are also seeking comments on the strategic environmental assessment Environmental... More
    Closed 6 March 2020
  • Ludgate Respite Service Relative / Carer Questionnaire 2019/2020

    It is important for Clackmannanshire Council to know how you and your relative/the person you care for feel about the quality of the service at Ludgate House. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. Please post it back to us in the FREEPOST envelope provided. The person you care for will also be asked to complete a questionnaire. If you would prefer to answer the questions by speaking to someone,... More
    Closed 31 March 2020
  • Ludgate House Short Stay Assessment Relative/Carers Survey 2018/2019

    We are keen to hear your views It is important for Clackmannanshire Council to know how you and your relative/ the person you care for feel about the quality of the Short Stay Assessment service at Ludgate House. We would like you to help us by taking a few minutes to answer some questions on the attached questionnaire. Please post it back to us in the FREEPOST envelope provided. The person you care for will also be asked to complete a questionnaire. If you would... More
    Closed 31 March 2020
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