Kilncraigs Reception

Closed 2 Oct 2022

Opened 5 Sep 2022

Feedback updated 14 Feb 2023

We asked

Customers and staff were asked about the future of face-to-face reception services at Kilncraigs.

You said

We received 543 responses with high levels of dissatisfaction with the current arrangements and strong support for re-opening Kilncraigs reception. 

We did

The survey results were reported to the Council's Senior Leadership Group who agreed to work towards a planned re-opening in 2023. 


As a result of the Covid-19 pandemic the public reception at the Council’s headquarters at Kilncraigs has been closed since March 2020.  

During the period that it has been closed the Council has worked hard to deliver customer services in line with the guidance provided to us by Scottish Government.  This has included delivering face to face services in other locations, and increased use of online, digital and telephony based customer services.

We are now consulting with our customers on the future of reception services at Kilncraigs.  

Why your views matter

There is now an opportunity to review how and where we deliver customer services which meets the needs of our customers, but which also makes the best use of Council assets and resources.  

This survey aims to gather the views of our customers which will inform decisions on how we deliver services at Kilncraigs and other Council locations in the future. 

The consultation is very short and should only take around 5 minutes of your time.


  • All Areas


  • Anyone from any background


  • Customer Service