Customer Charter - Residents

Closed 7 Jul 2023

Opened 16 Jun 2023

Feedback updated 17 Oct 2023

We asked

Whether there was anything missing from the Charter or how we could improve it?

You said

Feedback included response times being consistent, no matter how the customer has contacted the Council.

We did

The Charter was updated based on the feedback received and approved by Council on 6 October 2023. You can read the new charter on our website.


Customer Charter front cover imageOur Customer Charter outlines the standards we aim to provide.

We have updated the Charter to reflect current service standards and customer expectations. The Charter:

  • explains that we will give you the right information when you contact us
  • makes it clear what you can expect from us
  • says what your responsibilities are in return



Why your views matter

Please fill in this short survey to help us make sure the commitments and service standards contained within the Charter reflect customer expectations.




What happens next

Feedback received during the period of consultation will be used to ensure the Charter is fit for purpose. 


  • All Areas


  • Anyone from any background


  • Customer Service