Performance Report 2019-20

Closes 31 Mar 2021

Opened 23 Dec 2020


Our Performance Report to Tenants on the Scottish Housing Charter takes a digital form this year and is now available on the Council's website.

This performance report covers the period from 1 April 2019 to 31 March 2020.  Every year we submit an Annual Return on the Charter (ARC) to the Scottish Housing Regulator (SHR) who monitor our progress toward achieving the Charter outcomes and standards, our aim being to always strive to improve the services which we provide to tenants and other service users. 

This is the first report based on the new and updated performance indicators introduced by the Regulator from April 2019. 

Why we are consulting

We want to provide our tenants with information that is useful and in a format that is clear.

We would like to know what you think of the latest report and would be grateful if you would answer a few questions.

The consultation is very short and should only take a few minutes of your time.


  • All Areas


  • Council tenants


  • Homelessness
  • Housing strategy
  • Tenancy management