Customer Charter - Residents
Feedback updated 17 Oct 2023
We asked
Whether there was anything missing from the Charter or how we could improve it?
You said
Feedback included response times being consistent, no matter how the customer has contacted the Council.
We did
The Charter was updated based on the feedback received and approved by Council on 6 October 2023. You can read the new charter on our website.
Overview
Our Customer Charter outlines the standards we aim to provide.
We have updated the Charter to reflect current service standards and customer expectations. The Charter:
- explains that we will give you the right information when you contact us
- makes it clear what you can expect from us
- says what your responsibilities are in return
Why your views matter
Please fill in this short survey to help us make sure the commitments and service standards contained within the Charter reflect customer expectations.
What happens next
Feedback received during the period of consultation will be used to ensure the Charter is fit for purpose.
Areas
- All Areas
Audiences
- Anyone from any background
Interests
- Customer Service
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