Customer Satisfaction - Animal Welfare

Overview

Day in, day out we work with a wide range of customers. We design, organise and provide services with our customers in mind and we want to provide effective, efficient, excellent and equitable services at all times. We strive to improve and get better in all areas of what we do, however, we can’t get better without your feedback.

That is why we have decided to use the Customer Satisfaction Measurement Tool as a means for driving customer change.

The Customer Satisfaction Measurement Tool allows us:

• to continuously self-assess our capabilities in relation to provision of customer service, in particular, by identifying and addressing areas of concern,
• to explore new skills and areas of customer engagement within our teams,
• and finally, to become transparent when seeking external accreditation based on the results from this survey.

We would appreciate if you could express your views and comment on your experiences of using our services by completing our survey.